Returns & exchanges.

Change-of-mind returns

Kazzol accepts change-of-mind return requests made within 30 days after delivery when the item is unworn, unwashed, unaltered and returned with its original tags and packaging.

Return postage for a change-of-mind return is normally paid by the customer. Original shipping charges are not refundable unless required by law.

Faulty or incorrect items

If an item is faulty, unsafe, materially different from its description or not what you ordered, contact us with your order number and photographs where helpful. We will assess the item and provide the remedy required by Australian Consumer Law.

Nothing in this policy excludes or limits any consumer guarantee, refund, replacement or other right that cannot legally be excluded.

Starting a return

Submit a ticket through the Kazzol contact page and choose “Returns & exchanges”. Do not send an item until the support team provides the return instructions and return reference.

Refund timing

Approved refunds are returned to the original payment method. Banks and payment providers may take additional time to display the credit after Kazzol processes it.